Rimini Finance is a financial technology company focused on providing third-party support and maintenance services for enterprise software. They specialize in supporting Oracle and SAP applications, offering an alternative to the software vendors’ own support programs. Rimini Street’s core business model revolves around providing cost-effective and comprehensive support services. They aim to significantly reduce the annual maintenance fees that organizations typically pay to Oracle and SAP. Their value proposition centers on offering faster response times, more personalized service, and proactive support that goes beyond basic break-fix assistance. A key differentiating factor for Rimini Street is their deep expertise in older, often heavily customized, enterprise software systems. Many organizations continue to rely on these systems for critical business processes, but they find the vendor support increasingly expensive and less responsive. Rimini Street fills this gap by providing tailored support for these legacy systems, allowing organizations to maintain their investments without undergoing costly and disruptive upgrades. Their service offerings typically include 24/7 global support, tax, legal, and regulatory updates, and advanced security solutions. They also provide assistance with migrations, upgrades, and interoperability challenges. Their support model emphasizes a proactive approach, focusing on identifying and resolving potential issues before they impact business operations. One of the significant aspects of Rimini Street’s business is the legal battles they have faced with Oracle. Oracle has alleged copyright infringement based on Rimini Street’s support activities. These legal disputes have been complex and protracted, leading to substantial legal costs for Rimini Street. While Rimini Street has faced some adverse rulings, they continue to operate and adapt their processes to comply with legal requirements. Rimini Street’s target audience includes companies across various industries, including manufacturing, retail, financial services, and the public sector. These organizations are typically running Oracle or SAP software and seeking to reduce their maintenance costs and improve the quality of their support. The company’s business strategy involves continued expansion of their service offerings and geographic reach. They are also investing in new technologies and methodologies to further enhance their support capabilities. The success of Rimini Street depends on their ability to continue providing cost-effective and high-quality support services while navigating the ongoing legal challenges. They position themselves as a strategic partner for organizations seeking to optimize their IT spending and extend the lifespan of their existing enterprise software investments. In essence, Rimini Street offers an alternative to vendor-provided support, providing organizations with more control over their IT budgets and greater flexibility in managing their enterprise systems.