Contacting KBC Finance Ireland (Currently Operated by Bank of Ireland)

Please be aware that KBC Bank Ireland has withdrawn from the Irish market. Its loan portfolio, including mortgages and other finance agreements, has been acquired by Bank of Ireland. Therefore, if you are a former KBC customer seeking information or assistance regarding your loan, you will now need to contact Bank of Ireland directly.

Contacting Bank of Ireland for Former KBC Customers

Bank of Ireland has established dedicated channels to assist former KBC customers. It’s recommended to use these specific contact points for efficient resolution of your queries.

• Dedicated Helpline: Bank of Ireland has a dedicated helpline for former KBC customers. This is often the quickest way to get immediate assistance. While the precise number may change, look for contact information clearly marked for “Former KBC Customers” on the Bank of Ireland website or through their general customer service channels. Expect to provide your KBC account details for verification.
• Online Contact Form: Bank of Ireland typically provides an online contact form specifically for former KBC customers. This is useful for submitting detailed inquiries or requests that might require some investigation. You can usually find this form on their website under a section related to the KBC transition.
• Branch Network: While KBC branches are now closed, Bank of Ireland’s branch network is available. Explain that you were a KBC customer and need assistance with your former KBC account/loan. Branch staff should be able to guide you or direct you to the appropriate department. Be sure to bring identification.
• Mortgage Specific Contact: If your query concerns a KBC mortgage, Bank of Ireland will likely have a specialized mortgage support team. Look for dedicated contact details for mortgage-related inquiries on their website. This might include a separate phone number or email address.
• Customer Care Team: While the dedicated channels are preferable, you can also contact Bank of Ireland’s general customer care team. However, be prepared for potentially longer wait times as they handle all customer inquiries.

Important Information to Have Ready

Regardless of the contact method you choose, it’s crucial to have the following information ready:

• Your former KBC account number(s).
• Your Personal Public Service Number (PPSN).
• Your current contact details (phone number, email address, postal address).
• Details of your specific inquiry or request.

Tips for a Smooth Transition

The transition from KBC to Bank of Ireland may present some challenges. Here are some tips for a smoother experience:

• Be patient: High call volumes and inquiries are expected, so be prepared for potential delays.
• Keep records: Maintain copies of all correspondence with Bank of Ireland.
• Clearly explain your situation: State clearly that you are a former KBC customer and describe your specific needs.
• Check the Bank of Ireland website: Regularly check the Bank of Ireland website for updated information regarding the KBC transition.

By following these steps, you can effectively contact Bank of Ireland regarding your former KBC finance agreement and get the assistance you need.